For Windows users:

To take a screenshot of whatever your computer screen happens to be showing at the moment, press the “Print Screen” button (usually located above the “Home”, “End”, “Delete” buttons on your keypad. You can then open an image editor, such as Microsoft Paint, and press Ctrl “V” after placing the cursor inside that document. That will place the image from your computer screen into that document. You can then save that document and attach it to an email to us.

For Mac users:

To take a screen shot, press the following three keys together – Command (Apple key) + Shift + 4.  This will alter the cursor and allow the user to select the part of the screen to be photographed by holding down on the mouse button.  The file is automatically stored on your desktop (no additional saving is required) and you can then attach it to your message.